Support
Last updated: August 15, 2026
Contact
Email support@questrunner.net. Include your account email and, if you are reporting a problem, what you did and what happened instead.
How do I delete my account?
In the app: Profile → Danger Zone → Delete Account, then type DELETE to confirm.
Deletion is immediate and permanent. Your profile, every quest, all completion history and your generation usage records are destroyed. There is no grace period and no recovery. You do not need to contact us, and we cannot restore a deleted account.
I signed in with Apple and can't find my quests
Sign in with Apple offers Hide My Email, which gives us a relay address instead of your real one. An account created that way is a separate account from one created with your real address. We never see the underlying address, so we cannot link them. Sign in again with the method you originally used.
Quest generation failed
Generation runs against a shared daily and hourly limit. If you see a limit message, it resets on its own. The app tells you when. If you see SERVER OFFLINE repeatedly, that is on us; email support with the time it happened.
What happens to what I write?
Quest text and your onboarding answers are sent to our AI provider to generate quests. The privacy policy says exactly what is sent and what is not.